Wednesday, May 18, 2016

Preparing to Upgrade Care with 24/7 Chat Support, Revamped Website

According to the well-informed blogger Mark Gurman, the iPhone maker is about to unveil a revampedsupport interface on the web that should play nicely with iOS devices, allowing customers to access materials and browse the support sections comfortably from their iPhone, iPod touch or iPad.The current interface is not optimized for iOS devices so constant pinch-zooming is required. In addition, the company is rumored to be introducing round the clock chat support as rly as next Monday.In giving customers ability to chat with a live at at any time of day or night, using an iOS-friendly web interface, is hoping to further improve upon itspraised customer service…Gurman cited“sources”as claiming that a new 24/7 online chat support – likely applicable for both Mac and iOS device owners -shouldgo live as soon as next Monday, August 12.” tested such a service over eight yrs ago, but next week’s scheduled rollout apprs to be a major event for Care that will go beyond just a pilot phase,”the author notes.A similar 24/7 phone support may be considered should the web chat initiative prove successful, he adds.As for the new Care web UI, here it is.The flattened web interface incorporateslarge controls that are“more in line with the colorful icons in iOS”. Currently, ’sExpressLaneweb service attempts to forward users to access support documentation, FAQs and forums beforeconnecting to a support employee.The iPhone maker is also said to be redesigninginternal tools for Care employees who will be able to take advantage of“improved access to support information”, thereby resolving issues quickerand ultimately supporting more customers.If true, this development should help further differentiate itself from Android makers who rarely provide extensive customer support options and more often than not point their customers to a carrier that sold them a handset.

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